Privacy Policy

Masiero respects your privacy and is committed to protect the personal information that you share with us. The purpose of our Privacy Policy is to demonstrate our commitment to the privacy and protection of all personal data shared with Masiero, in compliance with Safe Harbor provisions administered by the U.S. Department of Commerce ( Generally, you can browse through our website without giving us any information about yourself. When we do need your personal information to provide services that you request, access customer portal or when you choose to provide us with your personal information, this policy describes how we collect and use your personal information.


Customer Proprietary Network Information (“CPNI”)

Masiero values your business and respects our customers’ right to privacy. Under state and federal law, you have a right, and Masiero has a duty, to protect the confidentiality of your Customer Proprietary Network Information (“CPNI”). CPNI is information about the quantity, technical configuration, type, destination, location, usage, and billing of your Masiero service. Masiero will not use or disclose your CPNI except as permitted or required by federal statute and applicable FCC regulations. We will use your CPNI only to provide Masiero services to you or to suggest other Masiero communications-related services tailored to your needs. These protections apply automatically, and you do not need to take any action in order to benefit from them.


Information Collection

Personal information means any information that may be used to identify an individual, including, but not limited to, a first and last name, email address, a physical address, other contact information, title, occupation, industry, and other information when needed to provide a service you requested.

When you visit this site and engage in certain activities, Masiero may request certain personally identifying information about you. For example, when you request information about Masiero services, we may ask you to provide certain information about yourself such as your name, address and company information. Masiero may use this information to respond to your request, and to keep you informed about existing or new service availability or improvements, special offers, and other information about Masiero services.

If you already are a customer of Masiero, meaning that you have signed a Services Agreement or agreed to Terms of Service (“Customer”), you may request access to your account and information related thereto. As part of the process of giving you access to your account, we may request information that identifies you as a customer, such as your password and/or login information. Masiero encrypts all such customer-identifying information provided to us. We recommend that you not divulge your password to anyone, since you are responsible for any activities undertaken through use of your password access, whether by you or by someone else.

Masiero will disclose information if legally required by subpoena, warrant or other legal process that Masiero finds, in its sole discretion, to be valid and enforceable. When you, as a visitor, visit this Web Site you can surf the site anonymously and access important information without revealing your identity. However, if you are a customer seeking access to a restricted area, you will be required to identify yourself using pre-agreed login and/or password information.


Third Party Sites

Your customer information and the substance of your request may also be provided to trusted third parties in order to register or fulfill your order, or to confirm your right, if any, to technical support, services or other benefits that may be made available to you and your company. Masiero may monitor and aggregate visitor traffic pattern data, and may use and disclose such aggregate information to third parties to help resolve matters regarding your web site and for other business reasons agreed to by you in advance. This aggregated information does not personally identify you.

Masiero web site contains links to web sites operated by other companies. Some of these third-party sites may be co-branded with an Masiero logo, even though they are not operated or maintained by Masiero. Although we choose our business partners carefully, Masiero is not responsible for the privacy practices of web sites operated by third parties that are linked to our site. Once you have left our web site, you should check the applicable privacy policy of the third party web site to determine how they will handle any information they collect.


Cookies and

A cookie is a small data file that we write to your hard drive when you visit A cookie file can contain information such as a user ID that our site uses to track the pages you’ve visited. However, the only personal information a cookie can contain is information you supply yourself. A cookie can’t read data off your hard disk or read cookie files created by other sites. Some cookies track user traffic patterns. We use cookies in order to determine the usefulness of information to you and our other users and to see how effective our navigational structure is in helping users reach that information. Masiero does not correlate this information with data about individual users, nor does it share this information or sell it to any third party.

If you prefer not to receive cookies, you can set your browser to warn you before accepting cookies and refuse the cookie when your browser alerts you to its presence. You can also refuse all cookies by turning them off in your browser. Please note, however, that some areas of will not be accessible if you do not have cookies turned on.

Masiero has no control over any cookies you may receive from visiting websites of any third parties or advertisers, and therefore Masiero has no control over your ability to accept or reject their cookies should you choose to interact with such third parties or advertisers.



Masiero protects your privacy. All communication between the web browser and our servers is encrypted. All Masiero servers have their own firewalls to protect your data. These firewalls are continually tested to ensure your security. Masiero stores credit card information only for the purpose of satisfying your monthly recurring obligation to Masiero, if any.

Masiero employees do not have direct access to your password because all passwords are encrypted in our database. The original password cannot be accessed even outside the system as passwords are never transmitted in plain text. Should you forget your password, please contact us and we can help you to reset your account and choose a new password.


Credit Card Payments

Masiero will amend this policy from time to time. Please note that any modifications and amendments to this policy may be made at any time, and will be effective immediately. If we make any substantial changes in the way we use your personal information we will make that information available by posting a notice on this site. An updated version of the terms of use will always be available for you to review on line at Checking the privacy policy periodically will keep you apprised of any and all modifications made.


Dispute Resolution Mechanisms

Masiero is committed to resolving our customers’ privacy concerns. Individuals should work directly with their assigned Account Managers and/or Service Delivery Managers to address concerns arising from Masiero’ use of private information. If unable to address the issue via the assigned account team, individuals should contact Masiero directly via email at stating the suspected misuse of information.